Where can I donate items to a charity shop? Visit our 'Shops' page for where to donate. Expand If you would like to donate items to one of our charity shops, click here to locate your closest shop. Alternatively, call the Centre on 01302 719790 to organise a collection of the items.
What should I do if I find a stray animal? Visit our 'Stray animals' page for more information. Expand If the stray animal is in immediate danger or obstructing traffic, please call the police on 101 or Highways England on 0300 123 5000. Otherwise, please refer to our 'Stray animals' page for advice on how to deal with the situation.
I have found injured wildlife in my garden, what should I do? Please refer to the National RSPCA advice pages. Expand Please refer to the National RSPCA advice pages on wildlife welfare. Alternatively, you can report this to the 'small, sick and injured wildlife' call line on 0300 123 8967. Or, report via this webpage.
Do you offer financial help with vet bills? We offer a contribution towards vet bills to those on benefits. Expand To help ensure that you can look after your pet, Welfare Assistance Vouchers are valid at certain vets. With these vouchers, we’ll contribute the first £25 of your vet bill to help to keep your pet healthy. See the 'Apply for assistance' page. For more information, call the Centre on 01302 719790 or complete the contact form.
I cannot afford to have my pet neutered, do you offer financial help? We offer welfare and neutering vouchers to those receiving benefits from the government. Expand We offer a number of services including welfare and neutering vouchers. See the 'Help and Advice' pages for more information.
I am having issues with an animal I have previously adopted from the Centre Please contact the Centre. Expand If you are having issues with an animal you have adopted from the Centre, or would like some advice from our animal care team regarding this, please call us on 01302 719790 or use the contact form to get in touch.
How do I rehome my pet? If you wish to rehome your pet, please contact the Centre. Expand Unfortunately from time to time, we realise rehoming your pet may be the only option. Although we have limited space, we are able to accept some animals from members of the public. For more information, please contact the Centre on 01302 719790.
How do I adopt a pet? Visit the 'How to adopt' page for more information. Expand For a step-by-step guide on the adoption process, visit the 'How to adopt' page. If you would like more information, please contact the Centre by calling 01302 719790 or by completing the contact form, and a member of our team will be happy to help.
How do I report a welfare or cruelty concern? Please contact the NCC to report cruelty. Expand If you wish to report a welfare concern or act of cruelty towards an animal, please contact the NCC (8am-8pm) on 0300 1234 999 or click here.
What age should be an animal be microchipped? Dogs can be microchipped at any age but it is more comfortable at around 8 weeks old. The law states that all puppies should be chipped and registered by the time they are 8 weeks old. Cats can be microchipped at 9 weeks old. Expand It is compulsory for dogs to be micropchipped in the UK, and it is advised that all pets should be chipped.